Cancellation policy

Purchase Options Cancellation Policy

We understand that plans can change. Below outlines our cancellation policy for any recurring, preorder, or subscription-based purchases made with Shine By SD Cosmetics.

Preorders

Preorders may be cancelled within 24 hours of purchase by contacting us at info@shinebysdcosmetics.com.

After 24 hours, production or fulfillment may have begun, and cancellations are no longer available.

Subscriptions (if applicable)

Customers with an active subscription or recurring purchase must submit a cancellation request via email. Cancellations are not effective immediately upon request; the subscription will remain active and be cancelled 30 days after the cancellation request has been received and confirmed.

To cancel, log in to your customer account or contact us at info@shinebysdcosmetics.com.

Cancellations made after billing will apply to the next cycle.

General Orders

Orders cannot be cancelled once placed/ processing has started. Each product is handmade and custom-prepared; for this reason, we’re unable to guarantee changes after fulfillment begins.

Refunds

Refunds are only issued in accordance with our Return Policy and at the discretion of Shine By SD Cosmetics for approved cases (e.g., defective or damaged items).