FAQ'S

FAQ’s

Where are ShineBySD products manufactured and sourced?

Every product is handmade , customized, bottled and labeled in Nova Scotia, Canada. We only use FDA approved cosmetic grade ingredients. From various company’s located in the United States and United Kingdom.

Are all our products cruelty free?

Yes, all of our products are cruelty free, they are tested on ourselves.

Is ShineBySD Cosmetics vegan?

Yes all of our products are 100% vegan!

Return Policy

All sales are final. We do not accept returns or exchange for any reason. By placing an order you’re agreeing with our return policy, terms and conditions.

Shipping Damages

” I received my package broken ” We are NOT responsible for any broken or stolen packages. We do our best packing our orders but transit can be very rough. You have 24 hours to report a missing item from your order. We will assess any lost or damaged items. If a refund is granted we ONLY allow store credits. Processing time for each order is 5-10 business days unless otherwise stated.

Lost Packages

We have multiple shipping methods. Method 1 is snail mail with no tracking. If you choose this method and your package arrived damaged or gets lost we are not responsible. Method 2 has no deliver scan, which means if your package takes longer to arrive then normal then that " tracking " number allows us to file a claim with the postal service to find the package. Method 3 is full tracking. From the moment the label is printed till it arrives at your door it has full tracking. This method also insures your package for any damages.

Do we offer wholesale orders?

Yes we offer wholesale with low minimum order quanity and private label with a highter minimum order quanity. Send us a message on our instagram @shinebysdcosmetics or  email at Shinebysd@gmail.com for more detail.

Do we send out PR packages?

We currently are not looking for PR’s. When selecting PRs , we look for new and upcoming talent daily. We will reach out to you if we are interested. We look for individuals who are active on their social accounts and our page, people who are passionate about beauty and who would be willing to work with us and review our products.

Price Changes

Due to the cost of our ingredients. Depending on the new product or shade launched may result in a price increase. Price increases may happen without notice.